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How KINTON RAMEN is protecting everyone's health

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With health and wellbeing as our top priority, and in cooperation with health and government regulations, KINTON RAMEN will be welcoming you back for dine-in with some new changes in place. #expectmorecare❤️

Social Distancing

a wooden table

Some tables will be blocked off to permit for the highest level of comfort and safety while dining. Tabletop signage will indicate which tables are not available. Guests will not be permitted to sit in those areas to ensure social distancing guidelines are met.

Jun 17 Update: Dining rooms at our Quebec locations will re-open with 50% capacity starting Jun 22.


Patio

a chair sitting in front of a building

We are excited to re-open our patios so that guests can enjoy the summer weather! Just like inside our restaurants, some tables are blocked off to respect social distancing guidelines. Tabletop signage will indicate which tables are not available.

Jun 17 Update: Patios at our Quebec locations will re-open starting Jun 22.


Screening / Temperature Checks

a person drinking a glass of water

We want to ensure everyone on our team is healthy and strong. When employees arrive at our restaurants, they can expect a touch-free, non-invasive temperature reading to make sure they’re well enough to come to work. Management will be trained and responsible for conducting the temperature check, and ask those with temperatures above 100°F (38°C) to return home.

Employees will also be asked if they have any symptoms of illness and if they have come in contact with anyone ill or presenting signs of illness. These steps are to protect other employees, guests, and community from risk of exposure.


Hygiene Ambassador

We’re excited to welcome our new Hygiene Ambassador to the team with our #expectmorecare❤️ campaign and restaurant re-openings! The Hygiene Ambassador will be in charge of protecting the safety and well-being of our employees and guests, maintaining the cleanliness of the restaurant, managing the flow of all guests who enter, seating guests at designated tables while maintaining a six feet distance, and answer any questions regarding standards and protocols.


Contact-Free Yelp Waitlist

Our contact-free Yelp Waitlist allows guests to put their names down on a wait list by scanning a QR code on their phones.


Health Declaration Form

a screenshot of a cell phone

To protect everyone’s health and safety, we’re asking all dine-in guests to sign a Health Declaration Form upon arriving at our restaurants which includes providing their name and contact info. Guests will only be contacted if there was a risk to their health during their visit (i.e. a confirmed case of COVID-19 was within the restaurant.)


Sanitation Station

a laptop computer sitting on top of a table

As part of our #expectmorecare❤️campaign, our restaurants will now have a Sanitation Station at the front and back areas. Hand sanitizer is provided and guests can read an informative booklet on how we’re protecting everyone’s health.


Floor Markers

a close up of a sign

To help guests adjust to our new restaurant layouts and respect social distancing guidelines, we have placed floor markers throughout the restaurant to guide dine-in and takeout guests, and delivery drivers. Yellow markers are placed at the waiting area for takeout customers and delivery drivers, and red markers indicate the path to follow for dine-in guests.


Digital Menu

a screenshot of a cell phone

With our re-openings, we’re also introducing some new contactless options! Now you can view our digital menu on your phone by scanning a QR code. It will be posted in the restaurant so that you can easily access it.


Disposable Cutlery

Disposable cutlery is always available upon request for all guests.


Pinpads

a cellphone sitting on a wooden table

To keep our POS terminals clean, we have wrapped our pinpads with a disposable plastic film that will be cleaned and disinfected between every use. We will not be accepting cash at this time.

8th Anniversary

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On May 18, we celebrated our 8th anniversary a little differently this year with a special video from our executive chef, Aki Urata. He shared a heart-warming message to our guests, expressing how much he missed them and promised to host an anniversary celebration in true KINTON RAMEN style when it’s safe to do so. He also thanked frontline healthcare workers and gave some hopeful words of encouragement.


Online ordering

a screenshot of a cell phone

To provide more contactless ordering options for our guests, we’ve implemented a new online ordering system on our website. It’s easy to use and we hope it helps our guests feel more comfortable when grabbing takeout with us. Just go to our website to order online right now—there’s no need to call us unless you’d like to say hello!


Customer feedback

We asked our loyal customers on social media what they wanted to see in our restaurants as we move forward into a future with COVID-19. They spoke, we listened. We’ve taken every comment and message to heart and will be introducing some new changes when we re-open thanks to their help.


Takeout packaging

We’re packing your takeout orders a little differently. Our new takeout bags feature a flap that folds over to protect its contents before it gets to you. And as always, we will prepare your order with care.


Plexiglass

a kitchen with a table in front of a window

We’ve also installed new plexiglass shields at our greeting area. This is to ensure we respect social distancing guidelines and protect our staff and guests.


Personal Protection Equipment (PPE)

a group of people holding wine glasses

To protect the health and safety of our guests and staff, we’re wearing personal protective equipment (PPE) which includes a face mask that covers the nose and mouth. Don’t be alarmed if you don’t recognize us—it’s still the same faces and smiles you’re used to seeing under our masks. We wear them for you, for us, and for the community.


KINTON RAMEN X United TO-gether

a group of people posing for the camera

When we’re united, we can get through anything together.

We’re thrilled to partner with United TO-gether, a non-profit grassroots initiative that provides meals to hospital staff in the Toronto area fighting the COVID-19 pandemic. With them, we’ve already treated over 100 incredible frontline healthcare workers in hospitals across the city with lunch and we’re still going. Our thanks go to the healthcare workers and to United TO-gether who donate their time to deliver our meals.


What #expectmorecare❤️️ means

a close up of a flower

Did you notice our logo changed? Don’t worry, it’s still the same ol’ us just with some extra safety measures. As part of our new #expectmorecare❤️️ campaign, we’re even more focused on protecting the health of our guests, staff, and our community. Not only are we implementing some new changes such as increased sanitation in our restaurants, we’ll also have contactless options and more. Because at KINTON RAMEN, we’re not just about food—we’re about family.


Curbside pick up

With curbside pick up, guests can stay inside their cars or just wait outside the restaurant while we bring their order right to them. We want to make it as easy, comfortable, and safe for everyone to receive their food, and for our staff to serve you. It’s just one of the many changes we’re implementing with #expectmorecare❤️️ as we move forward in this changing landscape with COVID-19.

All you have to do is:

  1. Call us to order
  2. Provide us with the details of your car including make, model, and license plate number.
  3. Call us when you arrive and confirm your car details.
  4. We’ll come outside to you with your order and our POS terminal.


Free gyoza

a close up of a bowl

We. Love. Our. Guests. That’s why we’re giving away a free serving of veggie gyoza (4 pieces) with every order during our #expectmorecare❤️️ campaign. It’s just a little something extra from us to you, to bring some joy to your day. Every order comes with a friendly reminder to stay healthy and strong because we believe that a few kind words can go a long way.